Company
Join a platform that empowers top talent to combine expertise and AI, building collaborative teams that redefine customer experience.
We’re looking for top talent—wherever you’re based—to help us build collaborative, engaged, and high-performing teams. Join us and do your best work from anywhere.
As the WFM Lead, you will be responsible for planning, optimizing, and scaling workforce operations to ensure service level targets, productivity, and cost efficiency are consistently met. You’ll serve as the go-to expert for capacity planning, forecasting, scheduling, and performance reporting.
VIew MoreWe tailor our solutions to connect with your customers whether it’s via phone, email, chat, video, or social networking platforms.
View MoreThe WFM / Data Analyst will manage WFM-related data, build reports and dashboards, and support forecasting, scheduling, and performance tracking. This role is ideal for someone strong in data, reporting, and analysis, with exposure to WFM operations.
View MoreThe Platform Admin will be responsible for running the platform testing, handling errors, reviewing daily logs, monitoring platform analytics, and ensuring agent-reported issues are tracked and resolved. This role plays a key part in protecting agent experience and platform reliability.
View MoreThe Global Billing & Payments Admin will oversee invoice generation, payment tracking, and payout coordination. You will help build standardized processes for global money movement while maintaining accuracy, traceability, and compliance across regions.
View MoreThe Lead of Client Services will serve as the primary executive point of contact for key clients, overseeing client satisfaction, operational alignment, and delivery excellence. You will work closely with internal leadership, operations, and project teams to ensure commitments are met and expectations are exceeded.
View MoreThe Lead of Training will own the end-to-end training strategy, ensuring agents, leaders, and teams are enabled to perform at scale using modern learning methods and AI/LLM tools. You will define how training, AI, and operational excellence come together.
View MoreThe Digital Community & Brand Identity Manager will establish structure and consistency across visual assets, community engagement, and internal communications.This role moves Agents Only beyond ad hoc updates into a structured, recurring engagement cadence — including newsletters, town halls, structured announcements, and standardized communication flows. You will serve as the steward of our visual and digital identity across both agent-facing and client-facing platforms.
View MoreWe are seeking a Community Leader based in Egypt to lead, grow, and manage our community of agents participating in a large-scale global initiative. This role is both strategic and hands-on, requiring a strong balance of community leadership, operational oversight, and cross-region collaboration.
We are seeking a Community Leader based in Colombia to lead, grow, and manage our community of agents participating in a large-scale global initiative. This role is both strategic and hands-on, requiring a strong balance of community leadership, operational oversight, and cross-region collaboration.As the Community Leader, you will own the end-to-end process in Colombia—from onboarding new agents to ensuring successful daily operations—while working closely with community leaders in other regions.
View MoreOur platform is designed for ease of scalability. With Flex, assistance is specifically tailored to cater to customers with growing teams and fluctuating volumes.
Whether you're dealing with seasonal variations, expanding support hours, or a need to redirect current CS roles to higher valued work - we're equipped to provide the necessary support.
Features
Handle low & high contact volumes
Core team redundancy
Support across multiple channels
Streamline team expansion effortlessly through dedicated agents. Our specialized teams are handpicked to resonate with your brand and objectives.
Maintaining the integrity of your message, values, and tone is a priority for us - and our full-service platform approach to outsourcing makes it easy to integrate with your current team.
Features
24/7 committed availability
Tailored operational process
Full Service platform manager
