The endless cycle of recruiting, onboarding, training, and managing call center staff in such a high turnover industry, not to mention policies, procedures, and payroll compliance is the bane of your bottom line’s existence. Instead of fighting against this trend by throwing more money at the problem, our platform transforms it into the most cost-effective revenue engine imaginable.
The amount of oversight labor and technical resources your internal agents need to perform their duties is astounding. What’s worse, it’s all unbillable expenses—just more cost of doing business line items dragging down your balance sheet. We eliminate all that waste by providing a revolutionary alternative to traditional call center operations, at a fraction of the cost.
Brick and mortar locations can’t flex with a contact center’s seasonality which is why virtual agents are now taking over the industry. Managing their downtime though is a huge challenge, especially in a hybrid office with core staff on-site and auxiliaries at home. Our contact center solution scales with your needs in real-time and allows you to virtually replace your entire workforce while maintaining peak performance.
Contact center software, agent monitoring applications, as well as time-tracking and communications tools, not to mention most payroll systems, are all priced by the seat or user. How much more revenue could you generate and how quickly could you convert it to profit, if you reallocated all that money from unneeded resources to your marketing, sales, client development, and retention efforts?