The most common call center model pays agent’s by the hour, pays team leads to improve performance, pays managers to supervise, and pays for additional labor to cover breaks and surges.
The AO call center model allows you to pay on-demand agents by the minute, only for their productive time directly engaged with customers, and at a rate that rewards performance.
Our customers are recording a game-changing reduction in overall call center costs by about 60% after switching to Agent’s Only.
Paying agents per productive minute helps you combat inefficiencies by incentivizing them to learn faster, take the initiative, and make a positive impression on every customer.
Top performers earn more money per call and want to preserve their earning potential by maintaining a consistently high star-rating after each one. Newer and lower performing agents get AI-assisted, real-time constructive feedback on how to improve.
You get to watch all the automated action from a digital dashboard like you’ve never seen before.