If agents are compensated for just showing up, there is little incentive to give the best customer experience but when they are paid per engagement, their quality of service skyrockets.
Too much auxiliary labor goes into managing the schedule, monitoring productivity, and maintaining effective service but when agents are self-regulated, they need less supervision.
Your call volume may ebb and flow but when you are stuck with a traditional fixed labor cost it’s difficult to budget for peak surges. Our platform helps you scale on-demand, in real-time.
Our innovative AI-powered, GigCX platform significantly reduces hold times while incentivizing agents to provide a remarkable customer experience.
Since you will only pay for your agent's time on the phone we make it easy to invest more into performance-enhancing incentives that can be automatically distributed every time specific metrics have been met.
This excitingly competitive model makes working more enjoyable for your agents because they are compensated, in real-time, for exceeding expectations. The frequent acknowledgments and accurate unbiased analytics encourage a next-level experience for your customers.
Agent’s Only lets you manage the KPIs and compensation algorithm so you can attract and retain top performers while ensuring every minute adds value.