Platform

Gig agent platform journey

Harness the full potential of the gig agents with a system built to match the agent lifecycle. Remove administrative headaches and inefficiencies to connect and retain the right talent. Once on your project, the platform is designed to engage agents in a continuous improvement loop that aligns their incentives with yours.

Agent management system

RECRUIT

Skilled and Experienced Agents

Our REFERRAL ONLY platform has ready-to-work customer support experts with 5+ years of experience. We disrupt mature labor markets with flexibility and higher compensation to bring you top talent.

ONBOARD

Background Check & PC Security

All agents go through criminal and work history background checks. After passing background checks, agents' BYOD PCs are secured with a real-time application to protect from cyber threats.

MATCH

Skills Assessed vs Client Requirements

Language, Logic, and Personality; in addition to client-specific assessments are conducted on all agents joining the platform. Match with the right agents by adding requirements for experience, platform minutes, and performance. Only qualified agents will see your project and apply.

TRAIN

Self-led w/ simulation certifications

We transform existing training content into self-paced modules and simulations that allow expert agents to apply your processes and branding to every interaction.

SCHEDULE

On Demand, Scheduled, or Surge

Our platform allows you to schedule your gig workforce as needed. Choose from completely On Demand or Scheduled, while our Surge feature allows you to dynamically adjust staffing levels in response to real-time demand, ensuring optimal workforce allocation during peak periods.

INCENTIVIZED WITH STAR RATING

Pay linked to behavior and outcomes

We align agent incentives with ideal behaviors and your desired outcomes by using data to measure each interaction.  Top-performing agents can make 2-3x their peers.

PAY

Paid Daily w / automated invoicing

Agents are paid every day with automated invoicing for both Client and Agent. Complete transparency is built into both sides of the system so that Agents and Clients build trust in project objectives, data points, and compensation.

DEVELOP & COACH

Self-led journeys triggered by Star Rating

Triggered by gamification and incentives the agent coaching journey is self-led. Agents own their development through self-monitoring transactions, personal action plans, and engaging gamification.

RECRUIT

Skilled and Experienced Agents

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ONBOARD

Background Check & PC Security

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MATCH

Skills Assessed vs Client Requirements

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TRAIN

Self-led w/ simulation certifications

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SCHEDULE

OnDemand, Scheduled, or Surge

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INCENTIVIZED WITH STAR RATING

Pay linked to behavior and outcomes

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PAY

Paid Daily w / automated invoicing

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DEVELOP & COACH

Self-led journeys triggered by Star

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