Set and track incentives to motivate agent performance.
Our platform allows you to set, track and tweak incentives that draw call center agents to your projects and drive 5-star performance.
Control engagement results ━━━
Adopt a proven, on-demand reward system to consistently improve the customer experience.
- You set the KPIs and incentives.
- Our platform gives you total control over the metrics that matter to your business and the milestones that trigger monetary rewards for achieving them.
- Agents choose to work on your projects.
- We’ve created the ultimate GigCX solution that connects qualified agents with projects that align with their professional goals.
- Our AI trains and tracks the results.
- Automated algorithms will train your agents based on the criteria you set and provide real-time, unbiased feedback after every call to help agents improve.
- Agents are paid based on performance.
- Agents are only paid for their productive minutes (time on the phone) and through a sliding scale that rewards performance while encouraging perfection.
- Wash, Rinse, Repeat…
- Your input directly affects agent output, and our revolutionary platform gives you the visibility to track and tweak KPIs and incentives, in real-time.
Build a high-performance team
Our project specialists will help you configure your KPIs to effectively meet your goals. We’ll show you how easy it is to get set up, attract the right talent, and improve your customers’ experience all without the overhead labor to train, manage, and retain your agents.
The best way to see how our platform can exceed everyone’s expectations is to request an exclusive, no-obligation demonstration.
Connect with our team today.