Role Overview
The Platform Admin will be responsible for running the platform testing, handling errors, reviewing daily logs, monitoring platform analytics, and ensuring agent-reported issues are tracked and resolved. This role plays a key part in protecting agent experience and platform reliability.
Key Responsibilities
- Run and manage the day-to-day platform operations
- Test and validate Agents Only (AO) tools and platform features
- Proactively identify, document, and escalate platform errors, bugs, and usability issues
- Review daily platform logs and operational data
- Monitor Amplitude data to identify trends, drop-offs, and platform issues
- Ensure agents receive timely responses when submitting concerns via Contact Us
- Act as SME for AO tools, workflows, and platform behavior
- Work with Operations, Product, and Project teams to support issue resolution
- Support UAT for new platform features and updates
- Maintain basic documentation and process notes as needed
Qualifications
- Experience in platform administration, QA, analytics, tech support, or operations support
- Tech-savvy with the ability to quickly learn and adapt to new tools
- Experience reviewing logs, platform data, or analytics dashboards
- Familiarity with product analytics tools (e.g., Amplitude) is a strong advantage
- Strong attention to detail and ability to proactively raise issues
- Comfortable working in an agile, fast-paced environment
- Strong communication skills, especially when translating issues to non-technical teams
- Experience supporting agent- or user-facing platforms is a plus
- Experience working with remote teams
How to Apply
- 📩 Send your CV to recruitment@agentsonly.com
- Please use the subject line: Platform Admin- PH
