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Forecasting & Scheduling
August 23, 2022
Transformative Call Center Scheduling Ideas
Forecasting & Scheduling
On-Demand
Agent Performance
Explore call center scheduling ideas that build resiliency and redundancy into your workforce while simultaneously increasing agent productivity and morale.
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June 28, 2022
Call Center Forecasting and Scheduling - an Essential Guide
Forecasting & Scheduling
Best Practices
Analyzing the right metrics and developing an elastic infrastructure are two key elements to successful call center forecasting and scheduling. Learn more in this guide.
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