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Best Practices

November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

Agents Only global footprint comprises domestic, nearshore, and offshore engagement. Each location was carefully selected based on an experienced workforce, advantageous business climate, and reliable accessibility.

TAGS
Agent Performance
Best Practices
Hybrid Sourcing
Innovation
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July 12, 2022

Building On-Demand Customer Support - 3 Key Considerations

GigCX is a revolutionary trend in the call center industry. We identify key components that will help you build a successful on-demand customer support program.

TAGS
Call Center Productivity
Best Practices
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June 28, 2022

Call Center Forecasting and Scheduling - an Essential Guide

Analyzing the right metrics and developing an elastic infrastructure are two key elements to successful call center forecasting and scheduling. Learn more in this guide.

TAGS
Forecasting & Scheduling
Best Practices
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June 7, 2022

Improving Call Center Performance: 12 Essential Tips

Extending beyond training and technology, we outline 12 different methods for improving call center performance for enterprise and SMEs alike.

TAGS
Call Center Productivity
Best Practices
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