The complexity of modern consumerism and AI integration have driven contact center role growth, defying expectations of automation, and paving the way for significant expansion.

Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.

A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.

GigCX is a revolutionary trend in the call center industry. We identify key components that will help you build a successful on-demand customer support program.

Leveraging the Gig Economy and integrating machine learning are two ways to increase call center productivity. Learn more innovative methods in this post.

Extending beyond training and technology, we outline 12 different methods for improving call center performance for enterprise and SMEs alike.