Tag

Call Center Productivity

November 1, 2022

Call Center Agent Performance Scorecard (with Free Template)

A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.

TAGS
Metrics
Agent Performance
Call Center Productivity
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August 9, 2022

5 Mission Critical KPIs to Monitor Call Center Performance

When considering how to monitor call center performance, tracking these 5 KPIs can prove to be a good starting point. Read the post.

TAGS
Metrics
Agent Performance
Call Center Productivity
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July 12, 2022

Building On-Demand Customer Support - 3 Key Considerations

GigCX is a revolutionary trend in the call center industry. We identify key components that will help you build a successful on-demand customer support program.

TAGS
Call Center Productivity
Best Practices
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July 5, 2022

3 Creative Ways to Increase Call Center Productivity

Leveraging the Gig Economy and integrating machine learning are two ways to increase call center productivity. Learn more innovative methods in this post.

TAGS
Call Center Productivity
Innovation
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June 7, 2022

Improving Call Center Performance: 12 Essential Tips

Extending beyond training and technology, we outline 12 different methods for improving call center performance for enterprise and SMEs alike.

TAGS
Call Center Productivity
Best Practices
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