The complexity of modern consumerism and AI integration have driven contact center role growth, defying expectations of automation, and paving the way for significant expansion.
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Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.
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A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.
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When considering how to monitor call center performance, tracking these 5 KPIs can prove to be a good starting point. Read the post.
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GigCX is a revolutionary trend in the call center industry. We identify key components that will help you build a successful on-demand customer support program.
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