Intercom Integration

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Intercom Integration

This is a guide on how to integrate your data into the Agents Only platform, using Intercom.

Finding your Instance ID

Your Instance ID is how Agents Only identifies your contacts and must be configured in your Client Portal.

In Intercom, your Instance ID is the portion of the URL after /apps/, for example:

https://app.intercom.com/a/apps/fiv1ujrn/appstore

Finding instance ID

The steps should be:

• Set instance ID in the client portal
• Install the AO app integration in Intercom via

https://app.intercom.com/a/apps/YourInstanceID/appstore

Setting up instance ID
Setting up instance ID

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