This is a guide on how to integrate your data into the Agents Only platform, using Gorgias. There are 3 main components involved: Instance ID, REST API and HTTP Integration.
Your Instance ID is how Agents Only identifies your contacts and must be configured in your Client Portal.
In Gorgias, your Instance ID is simply the subdomain of your Gorgias account.
Example URL : https://yourdomain.gorgias.com/app/home
In this case the subdomain which is yourdomain would be the Instance ID, which you would enter into the Client Portal
To find your Gorgias Username and Password:
1. In Gorgias, go to Settings -> REST API
2. In the Agents Only Client Portal, copy the username and password to the Integrations page