Identity verification helps keep our platform secure, prevent fraud, and ensure compliance with regulatory and client requirements.
Identity verification is a mandatory step during onboarding. You must successfully complete verification before you can proceed to the Legal Document Uploads step.
You will need:
- A valid government-issued photo ID
- A device with a camera
- Good lighting for taking a selfie and ID photo
You will be redirected to our verification provider, Veriff, where you will:
- Capture a photo of your government-issued ID.
- Take a live selfie.
- Submit both for automated verification.
You will see a "Verification Complete" confirmation message and can proceed directly to the Legal Document Uploads step.
No. Once your identity has been successfully verified, you can continue with the onboarding process.
You will receive a message explaining the reason for the failure (when available) and will be given the option to retry verification.
You may retry verification up to 3 times before a temporary cooldown is applied.
No. Identity verification is mandatory. You cannot access the Legal Document Uploads step until verification is successfully completed.
Your ID may have been rejected because:
- The image is blurry.
- The document is partially cut off.
- The text is difficult to read.
- The photo is poorly lit.
For best results:
- Place the ID on a flat surface.
- Ensure all corners are visible.
- Use good lighting.
- Avoid glare and reflections.
- Make sure the image is sharp and readable.
This can happen if:
- Your face is not clearly visible.
- The lighting is too dark or too bright.
- Part of your face is covered.
- The selfie does not closely resemble the ID photo.
- Remove sunglasses, hats, or face coverings.
- Ensure your entire face is visible.
- Use adequate lighting.
- Look directly at the camera.
- Match your appearance to your ID photo as closely as possible.
Sometimes the verification provider cannot determine a specific reason for the failure. In this case:
- Review your ID and selfie images.
- Ensure both are clear and well-lit.
- Retry the verification process.
If you continue to experience issues, contact the recruitment team at: recruitment@agentsonly.com
You will receive a message indicating that the maximum number of verification attempts has been reached.
Yes. After a 24-hour cooldown period, additional verification attempts will become available.
Yes. If needed, you may contact the recruitment team to request manual review assistance.
No. Manual review requests can be submitted immediately, although review times may vary.
If Veriff is experiencing a service outage:
- Wait a few minutes.
- Click Try Again.
- If the issue persists, contact the recruitment team.
This usually means the Veriff service is temporarily unavailable or undergoing maintenance.
Yes. Your onboarding progress will remain intact, and you can return later to complete verification.
No. Identity verification is a required step and cannot be skipped.
The button remains disabled until identity verification is successfully completed.
No. Access to the Legal Document Uploads step is blocked until verification succeeds.
Once verification is successful, the system will display a confirmation message and enable the option to proceed to the next step.
Identity verification is processed through Veriff, a trusted identity verification provider. Information is handled securely in accordance with applicable privacy and security standards.
Access is restricted to authorized personnel and systems involved in the verification and onboarding process.
These are required to confirm that:
- You are the owner of the submitted ID.
- The identity information provided is legitimate.
- Platform and client security requirements are met.