Role Overview
Agents Only Technologies Inc. is seeking a Resource Operations Lead to oversee workforce allocation, capacity planning, and operational resource management across multiple programs and initiatives. This role is responsible for ensuring the right contributors are assigned to the right projects while optimizing utilization, productivity, and operational efficiency.
The ideal candidate is highly analytical, organized, and capable of balancing competing priorities in a dynamic environment. This role collaborates closely with operations, sourcing, quality, training, and project stakeholders to support business continuity and successful project execution.
Key Responsibilities
- Lead workforce planning and resource allocation activities across multiple programs and projects.
- Monitor contributor availability, capacity, and utilization to ensure operational requirements are met.
- Collaborate with operations, sourcing, quality, and project teams to forecast resource needs and staffing requirements.
- Develop and maintain workforce tracking tools, dashboards, and reporting processes.
- Analyze resource metrics and identify opportunities to improve efficiency and productivity.
- Support onboarding and deployment activities to ensure timely project readiness.
- Manage resource escalations and address staffing gaps proactively.
- Coordinate with stakeholders to optimize scheduling and workload distribution.
- Maintain accurate records and documentation related to resource operations.
- Develop processes and recommendations that improve scalability and operational effectiveness.
- Monitor key performance indicators and provide regular reports to leadership teams.
- Support special projects and cross-functional initiatives as needed.
Preferred Experience
Candidates with experience in one or more of the following are encouraged to apply:
- Workforce planning and capacity management.
- Operations management and resource allocation.
- Project coordination and program support.
- Data analysis and operational reporting.
- Business process improvement initiatives.
- High-volume and distributed work environments.
- KPI management and performance monitoring.
- Google Workspace, Microsoft Office, and workforce management tools.
- Cross-functional collaboration and stakeholder management.
- Remote operations and asynchronous work environments.
Education/Expertise
Candidates with educational backgrounds or experience in one or more of the following areas are encouraged to apply:
- Business Administration
- Operations Management
- Industrial Engineering
- Information Systems
- Data Analytics
- Supply Chain Management
- Management Information Systems
Equivalent professional experience may also be considered.
Certifications
The following certifications are advantageous but not required:
- PMP (Project Management Professional)
- Lean Six Sigma Certification
- Agile or Scrum Certifications
- Workforce Management Certifications
- Operations Management Certifications
How to Apply
Interested candidates may submit their application through recruitment@agentsonly.com. Only shortlisted candidates will be contacted.
Equal Opportunity
Agents Only Technologies Inc. is committed to fostering an inclusive and diverse global community. We welcome talented individuals from a wide range of backgrounds, experiences, and perspectives. Opportunities are made available based on qualifications, skills, experience, and business needs, with the goal of building a collaborative environment where contributors can learn, grow, and succeed together.
