Role Overview
As a Customer Service and Technical Support Representative, you will help telecommunications customers resolve account, service, connectivity, and device concerns. You will provide clear guidance, document interactions accurately, and ensure customers receive timely, professional support.
This role is suited to customer-focused professionals who can troubleshoot technical issues while maintaining a positive service experience. You will work independently in a remote environment, follow established project processes, and contribute to quality, productivity, and customer-satisfaction goals.
Key Responsibilities
- Provide professional customer service and technical support to telecommunications subscribers.
- Troubleshoot issues related to connectivity, devices, billing, and telecom services.
- Guide customers through technical setup and issue-resolution processes.
- Resolve or escalate complex account and technical concerns according to project guidelines.
- Maintain accurate customer-interaction records and account updates.
- Meet productivity, quality, and customer-satisfaction targets.
Qualifications
- Must be located in the Philippines, India, or Egypt.
- Experience in telecommunications customer service or technical support.
- Strong customer-service and troubleshooting skills.
Required Experience
- Proven experience supporting telecommunications customers.
- Experience handling customer inquiries and technical troubleshooting.
- Ability to manage multiple customer interactions while maintaining service quality.
Language Proficiency
- Excellent verbal and written English communication skills, or designated local-language proficiency as required.
Preferred Skills
- Strong understanding of telecom products, services, and troubleshooting practices.
- Excellent problem-solving and customer-service skills.
- Ability to explain technical concepts clearly to customers.
- Strong attention to detail and documentation skills.
- Reliable high-speed internet connection and dedicated remote workspace.
- Ability to work independently in a project-based environment.
What We Offer
- 100% remote work.
- Project-based opportunities with flexible schedules.
- Independent Contractor engagement.
- Opportunity to support global telecommunications projects.
- Work with an international team in a flexible remote environment.
How to Apply
If you have experience in telecommunications customer service and technical support, we would love to hear from you. Complete the application form and required screening assessment. Only shortlisted candidates will be contacted.
Complete the application form
