Role Overview
Agents Only Technologies Inc. is seeking English-proficient Customer Service Specialists based in Egypt to support an e-commerce and retail project.
The role will initially focus on email-based customer support, assisting customers with inquiries and service-related concerns through written communication. As the project expands, the scope is expected to transition to include voice-based customer support.
This opportunity is well suited for professionals with strong written English, customer service experience, reliable connectivity, and the flexibility to support varying schedules.
Responsibilities
As a Customer Service Specialist, you will:
- Respond to customer inquiries through email using clear, professional, and customer-focused communication.
- Assist customers with e-commerce and retail-related questions, requests, and concerns.
- Provide accurate information while following established processes, guidelines, and service standards.
- Review customer issues and determine the appropriate resolution or next step.
- Maintain accurate and complete records of customer interactions when required.
- Escalate complex or sensitive cases according to project procedures.
- Meet established quality, productivity, response-time, and service-level expectations.
- Adapt to project updates, new workflows, tools, and communication channels.
- Transition to voice-based customer support when voice operations are introduced, subject to project requirements and training.
Qualifications & Experience
Candidates with the following background are encouraged to apply:
- B2 level English proficiency or higher.
- Strong written English communication skills.
- Previous experience in customer service, e-commerce, retail, contact center, email support, or related roles is preferred.
- Ability to understand customer concerns and provide clear, accurate, and professional responses.
- Strong attention to detail and ability to follow established procedures.
- Comfortable working independently in a remote environment.
- Willingness and ability to transition from email support to voice support as project requirements evolve.
- Ability to work with customer service platforms, email systems, ticketing tools, or similar applications.
- A fast and reliable internet connection suitable for consistent remote work.
Education/Expertise
Candidates with educational background or professional experience in one or more of the following areas are encouraged to apply. Equivalent professional experience may also be considered:
- Customer Service
- Business Administration
- E-commerce
- Retail Operations
- Communications
- Hospitality
- Contact Center Operations
- Sales and Customer Experience
Support Channel: Email initially; Voice support expected as the project expands
Schedule: Flexible; availability for approximately 8 hours per day is strongly preferred
Work Arrangement: Remote
Internet Requirement: Fast and reliable internet connection
Start Date: Based on project requirements
Openings: Based on project requirements
Important Notes
- The project will begin with email-only customer support.
- Contributors should be prepared to support voice interactions when this channel is introduced.
- Schedule flexibility is important, with availability for approximately 8 hours per day ideally preferred.
- A stable, fast, and reliable internet connection is required for remote operations.
- Contributors are expected to maintain professional communication and consistent service quality.
- Project-specific training and onboarding requirements must be completed before beginning production work.
How to Apply
Interested candidates may submit their application through this link.
Equal Opportunity
Agents Only Technologies Inc. is committed to fostering an inclusive and diverse global community. We welcome talented individuals from a wide range of backgrounds, experiences, and perspectives. Opportunities are made available based on qualifications, skills, experience, and business needs, with the goal of building a collaborative environment where contributors can learn, grow, and succeed together.
