Role Overview
As a Client Success Manager, you will guide strategic client engagements from onboarding through ongoing delivery. You will build trusted partnerships, coordinate internal teams, and ensure programs remain aligned with client priorities, timelines, and quality expectations.
This role is suited to professionals who combine strong relationship management with operational leadership. You will monitor account health, resolve risks and escalations, facilitate performance discussions, and identify opportunities to strengthen long-term client value across multilingual and data-focused programs.
Location: Remote (Global)
Work Type: Independent Contractor
Schedule: Flexible based on client and operational requirements
Key Responsibilities
- Serve as the primary relationship manager for assigned clients throughout the project lifecycle.
- Build trusted partnerships by understanding client goals, priorities, and business requirements.
- Lead client onboarding, implementation, project launches, and ongoing success initiatives.
- Coordinate project requirements, milestones, deliverables, and timelines across multiple operational teams.
- Monitor project performance, service levels, quality metrics, turnaround times, and overall client satisfaction.
- Collaborate with Operations, Quality, Recruitment, Product, and Engineering teams to ensure successful program execution.
- Facilitate regular business reviews, operational updates, and performance discussions with clients.
- Identify potential risks, proactively resolve issues, and manage escalations through effective stakeholder communication.
- Drive client retention by delivering consistent value and identifying opportunities for program expansion.
- Maintain accurate documentation, reporting, forecasting, and account health metrics.
- Recommend process improvements that enhance operational efficiency and elevate the client experience.
Qualifications
- 3+ years of experience in Client Success, Customer Success, Account Management, Program Management, or Operations Management.
- Experience managing enterprise or strategic client relationships.
- Experience supporting multilingual operations, BPO environments, AI data services, data annotation, content operations, or technology programs.
- Experience managing distributed or remote operational teams.
- Strong understanding of KPI management, service delivery, operational performance metrics, and workforce planning.
- Professional proficiency in Mandarin Chinese and English, both written and verbal.
- Excellent client relationship management, communication, presentation, negotiation, and problem-solving skills.
- Strong organizational, analytical, and project-coordination abilities.
- Experience using CRM platforms, project-management tools, and reporting systems.
- Relevant education or professional experience is preferred.
Preferred Languages
Why Join Agents Only Technologies Inc.?
- 100% remote opportunity.
- Flexible work arrangement.
- Lead strategic client engagements across global language and AI programs.
- Collaborate with cross-functional teams supporting innovative technology initiatives.
- Grow your expertise in client success, operations, and multilingual program management.
- Access future leadership opportunities based on performance and business needs.
To proceed with your application, please complete our online application form using the link below. The process takes approximately 5–10 minutes to complete.
Application Form
Complete the application form
We appreciate your interest in joining Agents Only Technologies Inc. and look forward to reviewing your application.
