Role Overview
We are seeking an experienced Client Success Manager (Mandarin / English) to lead client relationships and ensure the successful delivery of language, data, and operational programs supporting Mandarin-speaking markets.
In this role, you will serve as the strategic liaison between clients and internal operational teams, ensuring client objectives are translated into scalable execution plans while maintaining exceptional service quality. You will proactively manage client relationships, oversee project health, identify opportunities for growth, and collaborate cross-functionally to deliver successful outcomes.
Key Responsibilities
- Serve as the primary relationship manager for assigned clients throughout the project lifecycle
- Build trusted partnerships by understanding client goals, priorities, and business requirements
- Lead client onboarding, implementation, project launches, and ongoing success initiatives
- Coordinate project requirements, milestones, deliverables, and timelines across multiple operational teams
- Monitor project performance, service levels, quality metrics, turnaround times, and overall client satisfaction
- Collaborate with Operations, Quality, Recruitment, Product, and Engineering teams to ensure successful program execution
- Facilitate regular business reviews, operational updates, and performance discussions with clients
- Identify potential risks, proactively resolve issues, and manage escalations through effective stakeholder communication
- Drive client retention by delivering consistent value and identifying opportunities for program expansion
- Maintain accurate documentation, reporting, forecasting, and account health metrics
Qualifications
- Educational background or professional experience in Business Administration, Customer Success, Client Services, Operations Management, Project Management, Account Management, Data Operations, Communications, or International Business is encouraged
- Equivalent professional experience may also be considered
Required Experience
- 3+ years of experience in Client Success, Customer Success, Account Management, Program Management, or Operations Management
- Experience managing enterprise or strategic client relationships
- Experience supporting multilingual operations, BPO environments, data annotation, content operations, AI data services, or technology programs
- Experience managing distributed or remote operational teams
- Workforce planning, forecasting, and project delivery experience is highly preferred
Language Proficiency
- Professional proficiency in Mandarin Chinese and English, both written and verbal, required
Preferred Skills
- Excellent client relationship management and stakeholder communication skills
- Strong presentation, negotiation, and problem-solving abilities
- Exceptional organizational and project coordination skills
- Ability to balance multiple client engagements and competing priorities
- Strong analytical mindset with the ability to translate business requirements into operational solutions
- Experience using CRM platforms, project management tools, and reporting systems
- Reliable internet connection and access to a computer for remote collaboration
What We Offer
- Flexible, work-from-anywhere setup
- Opportunity to manage global client relationships and multilingual operational programs
- Competitive project-based compensation based on experience and performance
How to Apply
Interested candidates may submit their application through the official application process. Only shortlisted candidates will be contacted.
