Role Overview
Do you speak Aranese fluently and enjoy helping people solve problems clearly and patiently?
Agents Only Technologies Inc. is building a community of Aranese Customer Support Specialists based in Spain. Members help customers in Val d’Aran get clear, accurate, and helpful responses in their own language, handling inquiries, resolving routine requests and complaints, and keeping service quality consistently high.
This opportunity is ideal for fluent Aranese speakers in Spain who communicate well, work comfortably on their own, and can commit to scheduled weekday coverage.
At a Glance
- Location: Spain (remote; you must be based in Spain)
- Work arrangement: Independent Contractor
- Commitment: 15–20 hours per week
- Schedule: Scheduled coverage shifts, Monday to Friday, Central European Time (CET)
- Start: Rolling onboarding
- Duration: Ongoing, subject to project needs
- Openings: Multiple
- Languages: Aranese (C1 or above), fluent Spanish, and English (B2)
- Pay: USD 20.00–24.00 per hour, based on language proficiency and experience
- Payment: Weekly, through the Agents Only Portal
- Referral bonus: USD 40 per successful referral
Your Responsibilities
As an Aranese Customer Support Specialist, you will:
- Respond to customer inquiries in Aranese through the designated support channels.
- Resolve routine customer requests and complaints about the client’s products and services.
- Write clear, accurate, and grammatically correct responses in standard written Aranese.
- Document customer interactions accurately in the client’s system, with notes in English or Spanish as required.
- Follow project guidelines, communication standards, and quality requirements.
- Join calibration sessions and apply feedback to keep improving.
- Meet response-time, productivity, and quality targets.
- Handle customer information responsibly and follow all confidentiality and data protection requirements.
What You Bring
Required
- Aranese at C1 level or above, both spoken and written.
- Fluent Spanish.
- English at B2 level, especially reading and writing.
- Based in Spain and authorized to work as an independent contractor there.
- Clear, patient, and professional communication with customers.
- A reliable computer, a headset, and a stable internet connection.
- The ability to keep your agreed coverage hours and work independently with minimal supervision.
Preferred
- Experience in customer service, contact centers, or other customer-facing roles.
- Aranese language certification from the Conselh Generau d’Aran.
- A background in teaching, translation, or public administration involving Aranese.
- Knowledge of Catalan.
Relevant Skills: Aranese, Occitan, Customer Support, Spanish, English, Remote Customer Service
Compensation and Payment Terms
- Hourly rate: USD 20.00–24.00 per hour, depending on language proficiency and relevant experience.
- Payment frequency: Weekly, for approved work.
- Payment processing: Through the Agents Only Portal (agents.agentsonly.com). Supported payout methods for your country are shown in the Portal.
Engagement status: Contributors work with Agents Only Technologies Inc. as independent contractors. You are responsible for your own taxes and must be authorized to work as an independent contractor in your country of residence. This is not an employment relationship and does not include visa sponsorship.
Important: Agents Only Technologies Inc. never charges application, registration, or onboarding fees. You should never be asked to pay to access opportunities or to secure a spot.
How It Works
- Apply. Submit the application form. After review, eligible applicants are invited to create an Agents Only Marketplace account at aomarketplace.com.
- Qualify. Complete the required Skills Center assessments, including an Aranese spoken and written assessment and an English proficiency check (about 45 minutes), plus identity verification.
- Onboard. Review and accept the contributor agreement, then complete the project-specific training and qualification task.
- Start. Receive project work through the Agents Only Portal and get paid weekly for approved work.
What to Expect: We typically reach out to qualified applicants within 10 business days. Completing the qualification process may add you to the Agents Only talent network for this opportunity and future projects that match your profile. Qualifying doesn’t guarantee a specific project, start date, or volume of work, since assignments depend on client demand.
Refer and Earn
Know someone who’d be a great fit? Refer them through your Agents Only account. Under the Agents Only Referral Program, you can earn USD 40 per referral once your referral is validated and billing on a project. Program terms apply.
Work Arrangement
- Location: Spain (Remote)
- Work Type: Independent Contractor
- Schedule: Monday to Friday coverage shifts, CET
- Commitment: 15–20 hours per week
How to Join
Ready to support your community in Aranese?
Complete the application form - Aranese Customer Support Specialist
Our team will review submissions and contact qualified applicants about next steps.
Please include in Aranese Customer Support Specialist – Application Form:
- Your country of residence (Spain)
- Your Aranese proficiency and any relevant qualifications
- Your Spanish and English proficiency
- Any customer service or customer-facing experience
- Your availability for scheduled weekday coverage (CET)
- Any certifications or additional language skills
Our team will review submissions and contact qualified applicants about next steps.
Equal Opportunity
Agents Only Technologies Inc. is committed to an inclusive and diverse global community. We welcome contributors from every background. Opportunities are based on qualifications, language proficiency, assessment results, experience, and project requirements.
