Agents Only is the ideal mix of top talent, AI, and software. This allows us to enhance key performance metrics and keep your customers happy.
Our platform is designed for ease of scalability. With Flex, assistance is specifically tailored to cater to customers with growing teams and fluctuating volumes.
Whether you're dealing with seasonal variations, expanding support hours, or a need to redirect current CS roles to higher valued work - we're equipped to provide the necessary support.
Features
Handle low & high contact volumes
Core team redundancy
Support across multiple channels
Streamline team expansion effortlessly through dedicated agents. Our specialized teams are handpicked to resonate with your brand and objectives.
Maintaining the integrity of your message, values, and tone is a priority for us - and our full-service platform approach to outsourcing makes it easy to integrate with your current team.
Features
24/7 committed availability
Tailored operational process
Full Service platform manager
Network of 5,000+ customer support experts with 5+ years experience. Our agents' diverse backgrounds ensure a workforce perfectly aligned with your brand's needs.
We tailor our solutions to connect with your customers whether it’s via phone, email, chat, video, or social networking platforms.
Quality remains paramount in our operations, and our platform is designed to engage and drive outcomes. Our ‘referral only’ network of agents are experts that take pride in their ability to offer top-tier assistance, evident in the satisfaction of our clients and their customers.
We gather any data available about your contact and create more using AI. We use that data to align behaviors to the customer and business outcomes you are targeting.
Ensuring cost-effectiveness depends on assembling a capable team that consistently delivers value to both you and your customers. This is why our support is dedicated to optimizing your financial investments and refining operations daily.
From bootstrap initiation to IPO, our approach includes forming teams of varying sizes to meet your needs. While we’ve managed millions of contacts for larger brands, our greatest value is realized with modern, growing brands.
Start your project in hours, not weeks. Set up your project, select agents, and validate your brand guidelines all in a single day.
To guarantee operational efficiency, we work closely with leading platforms such as Amazon Connect, Gorgias, Intercom, Zendesk, Gladly, etc.
