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It helps us understand your concern if you can tell us:
• what happened, and roughly when
• which part of your work or your account it affects
• what you would like us to look at
• how you would prefer us to reply to you
You do not need all this to contact us. Send what you have.
If you can no longer use the platform for work and want to raise that with us, use the contact option above.
Contacting us is not a step you have to take first, and it is separate from anything you may be able to do outside the company:
• it does not replace any external application or claim
• it does not start, pause, extend, or change the deadline for any external process
• it does not affect whether an external body will accept an application from you
If a deadline matters to your situation, check it with the relevant external body directly rather than relying on this page.
We cannot give you legal advice
Australian law protects some people who get work through a digital labour platform from unfair deactivation. Whether that protection covers any particular person depends on their circumstances, and it is decided by the Fair Work Commission, not by us.
The Fair Work Commission publishes its own information, including who the law protects, what counts as deactivation, and how to make an application:
• Unfair deactivation for employee-like workers
• The process for unfair deactivation or termination claims
• Apply for unfair deactivation (Form F89)
• Where to find legal help
On its own page, the Fair Work Commission states that an application for unfair deactivation must be made within 21 calendar days after the deactivation, and that it can sometimes extend that period if there are exceptional circumstances. Deadlines and eligibility are set and applied by the Commission, so check the current position on its website.
The Digital Labour Platform Deactivation Code, which sets out a process for digital labour platform operators, is published in full at legislation.gov.au/F2024L01573.
If your request is about your personal data rather than a concern about your work, use the privacy contact shown in our privacy information.
You can raise a concern using the contact option below.
Tell us about your concern in your own words.