Agents Only is a gig software platform to solve your contact center challenges. Access top talent using our platform to make running your GigCX solution truly easy.
We are revolutionizing the contact center industry by connecting brands, who are looking for contact center solutions with experienced contact center gig agents. Agents Only platform makes it easy to test, build, and manage a global on-demand contact center.
Our story revolves around a mission that is embedded in the very name of our company, Agents Only. From the beginning, our primary objective has been to put agents at the forefront of our focus. We firmly believe that by rewarding, enabling, and inspiring agents, they will deliver exceptional results to our clients. This approach sets us apart from the industry norm, where the emphasis is typically placed on clients before agents. By prioritizing and building features for agents, we attract and give clients access to top-performing talent. Our goal is to create a software experience for agents that surpasses anything they have encountered in the industry, motivating and engaging them while providing the necessary tools for success. We are strong advocates of technology as a great equalizer, and our aim is to develop a comprehensive software platform that brings agents and clients together seamlessly.
The call center industry is currently witnessing a sweeping digital transformation journey aimed at addressing a multitude of ongoing challenges. From missed calls to dissatisfied customers, higher costs, wasted agent hours, and spikey call volumes, these issues have long plagued the industry. In addition, there is a growing recognition among companies that customer care is a high-value area, rather than a low-value aspect of their operations. As businesses increasingly understand the crucial role customer satisfaction plays in overall success, they are placing greater emphasis on providing exceptional customer care. This shift in mindset aligns perfectly with our vision and our gig platform helps to solve many of the current call center challenges, all while creating flexibility and room for digital transformation. We believe clients have the skills and knowledge to execute, but need access to top talent and the tools to make contact center management simple.
The introduction of Agents Only's platform sets the stage for an evolved Gig economy, focusing flexibility and value while redefining our work experiences. The Workplace landscape and new generations' preferences have permanently changed. Our primary goal is to empower agents, enabling them to become their own bosses and providing them with increased earning potential, flexibility, and control over their work. The platform is designed with behavior reinforcement science to align frontline execution and outcomes with brand guidelines and customer goals.Learning from Uber, Upwork, and other early gig trends, the industry is evolving to recognize the significance of valuing gig workers. By creating value for the workers, the new gig economy attracts professionals who value their personal brand and expanding skillset. Our Platform allows the client to easily participate in the Gig2.0 economy with tools that make it easy to engage top talent.
Agents Only is a gig software platform to solve your contact center challenges. Access top talent using our platform to make running your GigCX solution truly easy.
We are revolutionizing the contact center industry by connecting brands, who are looking for contact center solutions with experienced contact center gig agents. Agents Only platform makes it easy to test, build, and manage a global on-demand contact center.
Our story revolves around a mission that is embedded in the very name of our company, Agents Only. From the beginning, our primary objective has been to put agents at the forefront of our focus. We firmly believe that by rewarding, enabling, and inspiring agents, they will deliver exceptional results to our clients. This approach sets us apart from the industry norm, where the emphasis is typically placed on clients before agents. By prioritizing and building features for agents, we attract and give clients access to top-performing talent. Our goal is to create a software experience for agents that surpasses anything they have encountered in the industry, motivating and engaging them while providing the necessary tools for success. We are strong advocates of technology as a great equalizer, and our aim is to develop a comprehensive software platform that brings agents and clients together seamlessly.
The call center industry is currently witnessing a sweeping digital transformation journey aimed at addressing a multitude of ongoing challenges. From missed calls to dissatisfied customers, higher costs, wasted agent hours, and spikey call volumes, these issues have long plagued the industry. In addition, there is a growing recognition among companies that customer care is a high-value area, rather than a low-value aspect of their operations. As businesses increasingly understand the crucial role customer satisfaction plays in overall success, they are placing greater emphasis on providing exceptional customer care. This shift in mindset aligns perfectly with our vision and our gig platform helps to solve many of the current call center challenges, all while creating flexibility and room for digital transformation. We believe clients have the skills and knowledge to execute, but need access to top talent and the tools to make contact center management simple.
The introduction of Agents Only's platform sets the stage for an evolved Gig economy, focusing flexibility and value while redefining our work experiences. The Workplace landscape and new generations' preferences have permanently changed. Our primary goal is to empower agents, enabling them to become their own bosses and providing them with increased earning potential, flexibility, and control over their work. The platform is designed with behavior reinforcement science to align frontline execution and outcomes with brand guidelines and customer goals.Learning from Uber, Upwork, and other early gig trends, the industry is evolving to recognize the significance of valuing gig workers. By creating value for the workers, the new gig economy attracts professionals who value their personal brand and expanding skillset. Our Platform allows the client to easily participate in the Gig2.0 economy with tools that make it easy to engage top talent.
