Explore call center scheduling ideas that build resiliency and redundancy into your workforce while simultaneously increasing agent productivity and morale.
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When considering how to monitor call center performance, tracking these 5 KPIs can prove to be a good starting point. Read the post.
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With our recent announcement to partner with Plurilock, the Agents Only GigCX platform now provides zero-trust continuous agent authentication for our clients.
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GigCX is a revolutionary trend in the call center industry. We identify key components that will help you build a successful on-demand customer support program.
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Leveraging the Gig Economy and integrating machine learning are two ways to increase call center productivity. Learn more innovative methods in this post.
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Analyzing the right metrics and developing an elastic infrastructure are two key elements to successful call center forecasting and scheduling. Learn more in this guide.
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