The gig economy is thriving in the U.S. with a 230% increase in gig workers due to the pandemic, driven by technology and freelance apps, prompting Agents Only to create the Gig Worker Index ranking states based on 10 metrics.
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The complexity of modern consumerism and AI integration have driven contact center role growth, defying expectations of automation, and paving the way for significant expansion.
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Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.
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Discover how a GigCX contact center solution can help cut costs, increase customer retention and more with the looming economic downturn.
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Learn the best way to outsource on-demand customer support and why GigCX beats traditional customer service methods.
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A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.
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